Company BU/Category Brand: Amer Sports Retail

Location: Arc’teryx Store –SOHO, NY

Reports to: Store Manager

Key Tasks: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

• Provide a superior level of prompt, efficient and courteous customer service.
• Ability to learn detail about multiple brands and apply knowledge to assist customers.
• Provide accurate information on products, educate customers on products and offer product suggestions.
• Ability to quickly resolve customer questions and complaints and to listen, interact and follow-up with customers.
• Accurately process payments by totaling purchases; processing cash, checks and credit cards; correctly operate cash register system.
• Perform functions of opening or closing store following procedures.
• Maintain store and product layout, provide suggestions for merchandising.
• Perform all regular cleaning activities and other tasks that are included on job assignments.
• Contribute to team efforts and attend all mandatory training meetings and PK sessions.
• Attend all scheduled store promotions and events at various locations outside of the store
• Sell using the Amer Retail selling system
• Maintain store stock levels on the floor and in the stockroom
• Perform physical inventory and follow all inventory procedures.

Supervisory Responsinilities: Assist Retail Store Manager as required Amer Sports product use/knowledge.

Needed Work Experience

• Two years in outdoor industry retail is preferred
• Strong transactional customer service skills are required
• Montreal positions require French language skills

Other Qualifications, Skills & Ablities:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer skills required including Microsoft Office · Must be able to work traditional retail hours, including some holidays · Outstanding oral and written communication skills

Education: High school diploma or equivalent

Physical Demands & Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, and twist. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.