E-Commerce Sales Coordinator

Posted by SCARPA North America, Inc.. on 08/10/2022

Job Basics

Industry Sector: Outdoor, Snow

Job Categories: Ecommerce Management, Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: CO

City: Boulder

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: $45,000-$55,000 per year (hourly)

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

ABOUT:

 

Thank you for your interest in this opportunity at SCARPA North America! We are one of the premier outdoor footwear and ski companies in the world, specializing in high performance footwear for most outdoor pursuits…such as backcountry skiing, mountaineering, climbing, backpacking, hiking, and trail running. If a casual and flexible work environment working alongside motivated colleagues that share a passion for the outdoors sounds good, then SCARPA could be the right place for you!

 

Our goal at SCARPA North America is to hire those who will thrive in this career opportunity, making this a win/win situation for all of us. We want this job to become your dream job, and we are working hard to find the right match.

 

If you have experience in customer service and an interest in e-commerce and sales, and enjoy digging into data to identify trends, while helping people find the right gear to pursue their outdoor adventures, then this could be the opportunity for you. Read on to learn more!

 

Job Title: E-Commerce Sales Coordinator (ESC)

Department: Sales Service Department

Job Location: Boulder, CO.

Reports To: Direct Sales Manager (DSM)

Supervises: N/A
Status: Full-time, Non-exempt

 

GENERAL PURPOSE OF JOB:  The SCARPA N.A. (SNA) E-Commerce  Sales Coordinator (ESC)  is responsible for coordinating direct to consumer sales and supervising the day-to-day activities of the Customer Service team. The ESC is an in-house sales specialist focused on direct sales customers, accounts, initiatives and operating procedures.

 

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Supervise Customer Service team workflow, productivity, priorities, operating procedures, data, and schedules.
• Proficiency in customer service tasks and duties, including entering sales orders and consumer communications
• Responsible for training and support of new Customer Service Representatives (CSRs).
• Research and report generation from platforms, including an ERP, CDP, Email Platform, Google Analytics and Google Ads.
• Responsible for maintaining and operating the e-commerce platform, including, promotions, store management, and testing.
• Assist DSM in managing 3rd party sales platforms (Expert Voice, OPL, Amazon, etc.).
• Assist DSM and Marketing Team to monitor and optimize SEM promotions.
• Ability to present and sell SCARPA products and programs to consumers and dealers.
• High level of proficiency with office computers and operating systems (Microsoft Excel, Word, Outlook, NetSuite etc.).

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

• Maintaining knowledge of SNA’s ERP, electronic communication and data systems.
• Maintain consumer support and technical product knowledge.
• Uphold SNA’s core values, mission and business goals.
• Follow all SNA policies and guidelines as noted in the Employee Handbook.

CUSTOMERS

Internal: SNA Administrative and Sales staff, Operations team, Distribution Center, Marketing team and Product Services.

External: SNA Direct retail customers, wholesale dealers, professional customers, educational institutions and government agencies.

EDUCATION and EXPERIENCE

Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.

Preferred: Experience with Excel report creation, Amazon Sellers Direct and e-commerce platform management, specifically, Magento platforms.

REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE

Valid Driver’s License

PHYSICAL DEMANDS

Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.

WORK ENVIRONMENT

Hybrid work schedule includes business office and remote working. Also, may include consumer events, trade show booth and outdoor environments.

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.

PAY

$45,000-$55,000 per year. This job is a fully benefited, hourly position. 

About SCARPA North America, Inc..

Would you like to combine your passion for the outdoors with your career? Is it important to you to work with a company that cares about the sustainability of our planet, creating a diverse and equitable workplace and giving back to our community? If so, SCARPA might be a great fit for you.

SCARPA North America is the sales, marketing, and distribution center for SCARPA products and services in North America. Our mission is to help people stay active, have fun and get outside. Our passion is to design and build premium footwear that equips people to pursue their adventures. Our parent company, SCARPA Italy, is an 80-year old, family-owned business based in the foothills of the Dolomites in Northern Italy. SCARPA North America, based in Boulder, CO is a leader in the North American Outdoor and Snow Sports Industries. Read on to see if your qualifications and career goals might be a good fit for this position!