Customer Service & Sales Agent
Posted by Propain Bikes on 12/02/2021
Job Basics
Industry Sector: Bike
Job Categories: Customer Service, Retail - Sales
Company Type: HardGoods/Equipment
State: WA
City: Vancouver
Country: United States
Required Experience: 0 - 1 year
Job Type: Full Time
Salary: 37k to 45k depending on experience
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Job Description |
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PROPAIN Bicycles, a direct-to-consumer brand, is opening up their US sales, service and assembly operations in Vancouver Washington. We are looking for someone to fulfill the role of customer service agent. This role is dealing with consumers by phone, email and live chat. This person must have a great phone presence, patience with consumers and eager to help people build the best bike just the way they want it. Part of this job will be dealing with technical issues that pop up and solving problems over the phone, email or live chat. Come work for a fun, fast paced and fast growing bike brand that is looking for the right people to help us make the best bikes for us and our friends!
Responsibilities include: · Answering emails, calls and chats · Answering questions regarding bike builds, component spec and other technical issues · Streamline and process improvement is a core function of this job · Using CRM software to follow up on sales leads and warranty cases · Coordinating with forwarders, customs brokers, and shipping companies to ensure product gets there on time or to the customer on schedule Requirements: · Previous phone sales or customer service preferred · Knowledge of bikes and parts required · CRM and ERP knowledge a plus · Basic computer skills
Compensation: · Salary – $18 to $22 an hour depending on experience · Health Insurance provided, Plus 20 days of Vacation per year · Where: Vancouver, WA |
About Propain Bikes
WE BUILD THE BEST BIKES FOR US AND OUR FRIENDS – No matter, whether you
fight your way up a steep climb to the peak at the end of an epic ride
or you take on your favorite downhill track for just one more time and
eventually make it through that scary rock-garden. It´s this uplifting
feeling and the relieved sigh after achieving an important success, we
live for at PROPAIN. A team of bike enthusiasts who loves burning
themselves out to experience unique adventures riding their bikes. A
life-long passion, we share with Propain riders that are curious testing
their personal limits and in doing so, need bikes that are reliable and
can handle any adventure.
PROPAIN – CUSTOM HANDCRAFTED MOUNTAIN BIKES