Service & Rental Manager
Posted by Alpine Hut Inc. on 10/25/2021
Job Basics
Industry Sector: Snow
Job Categories: Retail - Bike Mechanic - Ski Technician
Company Type: Accessories, HardGoods/Equipment, Recreation, Retailer, Service, Retail
State: WA
City: Seattle
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $50-60K/year
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
About Us:
Alpine Hut is a family-owned, local ski and bike shop in the Interbay/Magnolia neighborhood in Seattle. For 40 years, Alpine Hut has been helping our customers get outside and explore the Pacific Northwest, whether that means biking or skiing. We are passionate about providing the highest quality service and products to our customers and are looking to grow our team. We are looking for a customer-service oriented retail sales associate who is passionate about bike and snow sports and has an interest in growth opportunities. Previous retail experience required.
Job Description:
The Ski Rental/Service Shop manager position is responsible for managing the day-to-day operations of our ski rental and service shop and team of ski technicians. The ideal candidate for this role has a can-do, take initiative personality that thrives in a fast-paced work environment while maintaining a positive attitude. This role also requires great communication and the ability to lead team members by providing clear direction and constructive feedback. The ability to prioritize work while maintaining attention to detail is also a major focus of this position.
Duties and Responsibilities:
- • Hire, train and mentor rental staff
- • Ensure that rental staff are fully trained in fitting and adjusting rental and demo equipment to suit the needs of customers
- • Work with Retail Manager to ensure that shop technicians have completed requisite certifications
- • Ensure that rental staff can advise on appropriate rental equipment, listening to the clients’ skiing goals and considering the conditions
- • Manage and maintain accurate rental records, including ensuring that all of the appropriate Rental Forms and Liability Waivers are completed
- • Manage Rental and Appointment Software, including training, updates and correspondence with software vendors
- • Manage Season Rentals, including tracking due dates and assessing late fees
- • Work with Retail Manager to ensure that rentals and demos are safe, clean and well-maintained and to replace/repair equipment as necessary
- • Keep an accurate and updated inventory of all rental and demo equipment and work with Buyer to order new rental equipment as needed
Service Shop Management:
- • Work with General Manager to hire, train and mentor shop technicians
- • Work with General Manager to ensure that shop technicians have completed requisite certifications
- • Work with General Manager to manage check-in and check-out for services such as tunes, mounts, and repairs
- • Make sure staff knows how to use and maintain tuning machines properly and safely
- • Schedule and facilitate periodic and annual service of tuning equipment.
- • Maintain and replenish shop supplies as needed
- • Work with General Manager to ensure that all necessary paperwork and liability release forms for shop work are completed as required
- • Work with General Manager to ensure that shop turn around times are communicated clearly to customers and that work is completed in a timely manner
- • Work with General Manager to ensure that shop pricing is accurate and clearly communicated to customers
- • Deal with all service-related ski and bike warranties
Required Skills/Abilities:
- • Three years retail experience, 1-2 years management experience ideally, but willing to train the right candidate.
- • Enthusiasm, hustle, and passion for the activities and products we represent in the store
- • Professional with staff, customers, and community
- • Problem solver nature
- • Strong verbal communication skills
- • Strong organizational skills
- • Resourceful
- • Confident
- • Strong leadership and team working skills
- • Ability to calculate figures and amounts
- • Outgoing, enthusiastic, sociable
- • Ability to remain positive when faced with adversity
- • Coaching skills
- • Physical Demands:
- o Able to sit or stand and walk throughout the scheduled work shift
- o Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
- o Able to lift and/or move up to 75 lbs
Compensation/Benefits/Perks:
- • Salary: $50-$60K/year depending on experience
- • Healthcare benefits
- • Accrued paid time off of 2 weeks per year
- • Seasons ski Pass
- • Professional development opportunities
- • Growth opportunities
- • Training and development
- • Great discounts, employee purchase eligibility, and sales contest access on products sold at Alpine Hut
- • Hours vary by season. Overtime may be required based on workload.
