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Warranty and Tech Support


Posted by Commencal USA on 05/12/2022

Job Basics

Industry Sector: Bike

Job Categories: Customer Service

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment

State: CO

City: Golden

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: 35k to 45k annual

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements


This role is the main point of contact at Commencal USA for all warranty and technical support. Commencal takes pride in helping customers, both prior to the sale and after they have been riding our bikes.  The right candidate for this position will take pride in helping customers enjoy their Commencal Bikes!


- Respond to all customer inquiries related to product support, technical questions, & warranty related questions

- Initiate and complete all warranty cases for CommencalUSA

- Follow-up on all warranty cases both internally and with customers in a timely manner

- Liaison with all component brands for warranty and general support

- Compile product feedback from customers and mechanics for internal reporting

- Create monthly reports summarizing general warranties and Commencal Care

- Full time position, hours 9am-5pm Monday through Friday


- Prior experience with bike products required  

- Candidate must be technically savvy on bike industry and current bike standards/ trends

- Ability to interact with customers professionally under all circumstances is a must

- Customer driven

- Process oriented and high organizational skills required

- Experience with sales management software and general mail clients/ Excel is a plus


- Medical Insurance

- Paid time off

- Employee pricing

- Located in the foothills of Golden, CO, within riding distance of local trailheads

- Salaried position, $35k - $45k (dependent on previous experience)

About Commencal USA

Commencal bikes are all about having fun and enjoying the ride, making them perfect for the all trails.
We make bikes for Downhill, Free-riding, Enduro, E-biking and for kids,