The Outdoor Industry Jobs Marketplace

Retail Floor Manager


Posted by The Ski Company on 07/20/2022

Job Basics

Industry Sector: Snow

Job Categories: Customer Service, Management - Team, Retail - Management- Staff

Company Type: Retailer

State: NY

City: Buffalo

Country: United States

Required Experience: 1 - 3 years

Contact Name: James Hart

Contact Phone: 5856946175

Job Type: Full Time

Salary: Depends upon experience

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Seeking a floor manager for a fast-paced, customer service-oriented retail environment. Join one of the biggest ski and snowboard retailers in the country and work for a family-owned business that puts its employees first. Our ideal candidate will be organized, outgoing, and comfortable working within and leading a team. This position will entail working with and assigning responsibilities to coworkers in order to ensure each customer has a great shopping experience.
When you join the Ski Company team as a floor manager you will work with direct managers to supervise the sales floor and ensure that customers are helped quickly and effectively. Also, you will assist in supervising day-to-day store activities to ensure customer needs are being met and employees are carrying out responsibilities effectively.

Position type- full time

Average hours- 40


-Salary depends upon experience, bonus for store performance at end of season (March)

- Medical insurance available after 1 year (12 months) of employment

-Discounts on skis/snowboards and outdoor clothing

Duties and responsibilities
Must be able to perform duties with or without reasonable accommodation
-assist direct managers in supervising sales floor
-ensure customers are being paired up with proper salespeople in a timely manner
-work with direct managers to solve customer issues and concerns
-work with customers/ coworkers on a face-to-face basis including directing coworkers
-able to balance multiple responsibilities simultaneously
-operate cash registers
-writing work orders for customer service work
-sell ski/snowboard products to customers directly when necessary
-monitor inventory levels to ensure products are stocked properly at all times
-knowledge of ski/snowboard products preferred
-comfortable directing employees of different ages and backgrounds
-train new employees
-maintain store cleanliness

Physical demands

-able to lift products up to 50lbs
-regularly required to sit, stand, bend, reach, push, pull, lift, carry, walk about the store
Must be able to perform these duties with or without accommodation

Job qualifications

-ability to work independently as well as within a team environment
-ability to provide excellent customer service and lead others to provide excellent customer service
-will be friendly, outgoing, and love working with people,
-able to establish goals, help guide employees to meet these goals and ensure quality of work
-excellent verbal and written communication skills
-able to stay organized and multitask in a busy environment
-strong attention to detail

Education/ experience
- high school diploma or equivalent preferred
-1-3 years' experience in a retail environment preferred
-ski/snowboard knowledge preferred, but willing to train the right candidate

About The Ski Company

One of the largest dedicated mountain snow sport retailers in the country, The Ski Company has been one of the biggest names in the industry for over 30 years.  The Ski Company is a family-owned business that is passionate about mountain snow sports and wants employees that feel the same way.   Featuring all the most popular brands across the industry, and cutting-edge technology in our tuning and mounting shop, The Ski Company is one of the premier snow sport retailers in Western NY.  Join a company that takes care of its employees and apply to join the Ski Company team today!