Climbing and Biking Guide
Posted by Castle Hot Springs on 07/19/2022
Industry Sector: Bike, Outdoor
Job Categories: Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff, Instructor Including Ski & Patrol, Management - Team, Outdoor Education, Outfitter- Adventure Travel Staff
Company Type: TravelandTourism
Country: United States
Required Experience: 3 - 5 years
Contact Name: Glenn Slattery/ Director of Adventures
Contact Phone: 9282751451
Job Type: Full Time
Salary: 60k + Plus summers off!
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Castle Hot Spring is 45 minutes north of Phoenix near Lake Pleasant in a wild and beautiful section of the Sonoran desert. We are a luxury resort to a maximum of 72 guests. Excellent benefits, pay and lifestyle. Housing is an option for the right canidate. Work Sept- through May with 6-8 weeks off in the summer! Start date August 18th, 2022
Department: Adventures See weblink https://www.castlehotsprings.com/
To see our Via Ferratahttps://www.youtube.com/watch?v=OoCVQ7n334w&t=4s
Deliver and facilitate safe, meaningful, and quality outdoor experiences. Resort experience is preferred but not required. This is an outdoor guide position with an emphasis on a broad range of outdoor activities. Experience in climbing, rope systems, or rope rescue should be highlighted on your resume or application. Via Ferrata, climbing, e-biking, hiking, and shooting are just some of the adventures that we provide. Naturalist, narrative, interpersonal, and clear communication skills are essential. Dependability, critical thinking, and problem-solving skills are required. We can train the right candidate in some of these skill sets; however, past guiding experience is a requirement.
Delivers a guest experience that is of the highest level of service by utilizing resources and cross-departmental communication.
Training will be provided in specific CHS activities and adventures. Ability to multitask and gain a thorough knowledge of all activities and adventures offered, including Via Ferrata, rock climbing, hiking, air gun shooting, and E-Bikes.
Work collaboratively with fellow guides and management.
Operates in accordance with the Castle Hot Springs Vision.
Completes daily assigned checklists and job duties with a sense of urgency.
Records all defects and provides solutions to ensure guest satisfaction with all departments by utilizing full-circle customer service, especially when requests are not immediately met.
Ability to support all CHS safety and emergency procedures and policies.
Must have own transportation, and a shuttle service is available.
Supervision Received: Adventure Director and General Manager.
Responsibilities and Authorities:
Responsible for maintaining the confidentiality of CHS information at all times
Requires independent decision-making and deductive reasoning abilities
A high degree of communication and coordination with other departments
5 + years of outdoor recreation work is a baseline requirement. Climbing experience and the ability to work at height. Current Advanced First (WFA) or preferably Wilderness First Responder (WFR) certification. College degree or equivalent work experience. AMGA or EMT certification is a strong consideration and will warrant additional compensation. Must have strong organizational skills, written and verbal communication skills, able to perform and prioritize multiple tasks with ease. Basic computer skills are required, which will be supported with training.
Additional skills sets
Lifting up to 50 pounds
10% Walking, sitting, and bending
Hearing and Manual dexterity
Time off in the summer
Company Paid Life Insurance
Company Paid Long-Term Disability
Medical Flexible Spending Account
For interest, please email a letter of intent or resume to Glenn Slattery. Please send resume and email before calling.
Castle Hot Springs- Lead Guide- Director Adventures and Activities
About Castle Hot Springs
Castle Hot Spring is 45 minutes north of Phoenix near Lake Pleasant in a wild and beautiful section of the Sonoran desert. We are a luxury resort to a maximum of 72 guests.
In a short time Castle Hot Springs has become and leading wellness and adventure resorts on 1200 acres.
#1 resort in Arizona by travel and leisure. The adventure department allows for a flexible schedule and a supportive environment.