Customer Service Specialist I

Posted by EXPED USA on 07/25/2022

Job Basics

Industry Sector: Action, Bike, Hunting/Shooting, Outdoor, WaterSports

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: WA

City: Tacoma

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $18.50 to $20.50 per hour

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

 

JOB TITLE:  Customer Service Specialist I

Who is Exped?

EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.

 

What Will You Do?

As a member of the Customer Service team, the Customer Service Specialist I will provide a high level of service and support to Exped customers.

The ideal candidate will have the following qualifications:

·         Two or more years outdoor industry customer service experience

·         Or two or more years retail experience in outdoor specialty shops

·         Excellent written and verbal skills

·         Proficiency with MS Office and ERP systems

Responsibilities include, but are not limited to:

·         Provide phone support for dealer and consumer customers

·         Accurate order entry and shipment processing

·         Responding to consumer and dealer emails in a timely manner

·         Respond to comments, inquiries, and questions on Exped’s social media outlets

·         Resolve customer warranty claims

·         Become knowledgeable about all aspects of Exped’s product line

·         Assist in maintaining company databases

·         Assist in developing and improving processes/procedures

·         Facilitate the shipping of returns and parts

·         Facilitate industry professional purchase

·         Assist repairs department

·         Attendance may be required at industry tradeshows

·         Support and assist sales management and sales representatives

·         Responsible for opening and closing office.

 

 

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills:

·         Excellent computer skills (Microsoft Office and order management systems)

·         Strong organizational and communication skills

·         Strong data entry skills

·         Teamwork and flexibility are crucial to this position

·         Lifting or moving cartons up to 50 lbs

Additional Information:

·         Job location – Tacoma, WA (in office position)

·         This position reports to Director of Operations

·         Non-Exempt position

·         Salary range is $18.50 to $20.50 an hour 

·         Medical and dental insurance paid

·         Paid vacation

·         401K match program

 

Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.

Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.

 

About EXPED USA

EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.