Customer Service Specialist I
Posted by EXPED USA on 07/25/2022
Job Basics
Industry Sector: Action, Bike, Hunting/Shooting, Outdoor, WaterSports
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: WA
City: Tacoma
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $18.50 to $20.50 per hour
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
JOB TITLE: Customer Service Specialist I
Who is Exped?
EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks and other innovative outdoor gear.
What Will You Do?
As a member of the Customer Service team, the Customer Service Specialist I will provide a high level of service and support to Exped customers.
The ideal candidate will have the following qualifications:
· Two or more years outdoor industry customer service experience
· Or two or more years retail experience in outdoor specialty shops
· Excellent written and verbal skills
· Proficiency with MS Office and ERP systems
Responsibilities include, but are not limited to:
· Provide phone support for dealer and consumer customers
· Accurate order entry and shipment processing
· Responding to consumer and dealer emails in a timely manner
· Respond to comments, inquiries, and questions on Exped’s social media outlets
· Resolve customer warranty claims
· Become knowledgeable about all aspects of Exped’s product line
· Assist in maintaining company databases
· Assist in developing and improving processes/procedures
· Facilitate the shipping of returns and parts
· Facilitate industry professional purchase
· Assist repairs department
· Attendance may be required at industry tradeshows
· Support and assist sales management and sales representatives
· Responsible for opening and closing office.
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
Required Skills:
· Excellent computer skills (Microsoft Office and order management systems)
· Strong organizational and communication skills
· Strong data entry skills
· Teamwork and flexibility are crucial to this position
· Lifting or moving cartons up to 50 lbs
Additional Information:
· Job location – Tacoma, WA (in office position)
· This position reports to Director of Operations
· Non-Exempt position
· Salary range is $18.50 to $20.50 an hour
· Medical and dental insurance paid
· Paid vacation
· 401K match program
Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.
Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.
About EXPED USA
EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.