What's cool about this job
- Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards.
- Coordinate production and manage throughput of shop work to meet customer demandand REI expectations.
- Identify ways to improve shop workflow, increasing productivity while maintaining or improving quality, and inform Shop Service Manager and management team.
- Model quality shop service work and monitor quality of service work amongst shop staff, reporting any quality or service issues and recognizing excellent work.
- Assemble and repair action sports equipment to REI and/or manufacturer standards.
- Assist Shop Service Manager in training, certifying, and building a team of technicians to carry out all shop service and Cycle and Snowsports department functions.
- Demonstrate initiative and productivity and serves as a role model for Bike & Ski Shop Mechanics, service advisors, and store staff.
- Train and mentor new staff, provide direction to peers as necessary, coordinate service delivery, and task execution.
- Assist Shop Service Manager in evaluating staff needs including hiring, scheduling and performance.
- Research and report significant quality and safety issues to Shop Service Manager, Store Management, and the Compliance Manager at REI Headquarters as assigned.
- Advise of alternatives or solutions before proceeding with work.
- Successful completion of required training/certifications in role.
- 1-2 years previous bike and/or Snowsports shop experience or equivalent/transferrable skills
- Commitment to outstanding customer experience.
- Actively participate and collaborate with others on one's own team and across REI for the achievement of business goals.
- Flexible in one's viewpoints and positions to support the direction taken by others at REI.
- Use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
- Consolidate information from various sources including feedback from others to reach sound decisions.
- Works smart by setting effective work goals, establishing priorities, and planning well to produce quality work.
- Effective communication skills; Clearly convey and accurately receive information by a variety of methods and in various situations.
- Successfully foster and work as part of a diverse and inclusive team. Builds rapport with all kinds of people inside and outside the organization.
- Ability to periodically lift up to 40 pounds, with assistance
As required by the Colorado Equal Pay Transparency Act, REI provides a range of compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
The starting rate of pay for this role is $22.69/hr.
To review benefits information, including medical, retirement, and time off visit http://foryourbenefit-rei.com.