Wholesale Customer Coordinator
Posted by Solbari on 07/13/2026
Job Basics
Industry Sector: Lifestyle, Outdoor
Job Categories: Customer Service, Operations, Sales - Company Rep & Support
Company Type: Apparel/SoftGoods
State: CA
City: San Diego
Country: United States
Required Experience: 1 - 3 years
Job Type: Part Time
Salary: $28 per hour
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
Wholesale Customer Coordinator (Part-Time)
Location: California (telecommute)
Hours: 20 hours per week (spread across 4–5 days, mornings preferred)
About Us
Launched in 2014, Solbari is Australia’s leading sun protection brand, offering a stylish range of UPF50+ apparel, accessories to customers worldwide. As a B Corp certified business, we are united in our purpose to empower people to live a sun smart life. We’re a global growth brand with customers in 160+ countries, supported by a collaborative team based in Melbourne and California.
About the Role
We’re looking for a highly organised, detail-oriented Coordinator to support our growing wholesale business across the US outdoor retail market. This is a hands-on role that sits at the intersection of operations and sales support. You’ll help manage wholesale orders from start to finish, while also supporting our retail partners with the tools, information, and follow-up they need to sell successfully. If you enjoy working across systems, communicating with customers, and being the person who keeps everything running smoothly, this role is a great fit.
What You’ll Be Doing
You’ll own the day-to-day coordination of wholesale orders and support our retail partners through the full order lifecycle, including;
Order Operations & Fulfilment
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Process and validate wholesale orders across specialty outdoor retailers and key accounts
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Check inventory, pricing, and order details before submission
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Allocate stock and manage backorders, including communicating timing and options
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Submit orders to our 3PL and coordinate fulfilment
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Track orders through to delivery and ensure everything runs to plan
3PL & Logistics Coordination
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Work closely with our US warehouse partner to ensure orders are shipped on time
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Monitor priority orders and help resolve any delays or issues
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Investigate and resolve discrepancies such as short shipments or missing items
Customer Communication
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Keep customers informed at every stage, from order confirmation to delivery
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Share tracking details, backorder updates, and proactive delay notifications
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Follow up post-delivery to confirm everything has arrived as expected
Sales Support & Retail Engagement
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Send out catalogues, line sheets, and new product information
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Share training materials to support retail staff
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Follow up with smaller accounts on reorders and stock levels
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Support Sales with day-to-day account coordination and communication
About you
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3+ years’ experience in wholesale, customer service, or retail operations
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Ideally experience in outdoor, apparel, or specialty retail environments
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Strong attention to detail and ability to manage multiple priorities
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Clear, confident communication skills and a customer-first approach
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Comfortable working across systems – Microsoft Office, Elastic (or other order management) Cin 7 and Shopify
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Experience with 3PLs, EDI, or wholesale platforms is a bonus
Why Join Us
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This role is a great opportunity to be part of a growing brand expanding in the US outdoor retail market. You’ll work closely with Sales and Operations, build relationships with well-known retail partners, and play a key role in delivering a great wholesale experience.
About Solbari
Launched in 2014, Solbari is Australia's leading sun protection brand offering a stylish range of UPF50+ apparel and accessories to customers worldwide.
