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Pedal+Chic+LLC
Job Title: Bike Shop Service Manager
Industry Sector: Bike
Job Categories: Retail - Mechanic

 Contact Information
 
Company Name: Pedal Chic LLC
  Address: 250 Riverplace Suite B
Greenville, SC 29601
United States
  Company Phone: 864-242-2442
Web Site: http://www.pedalchic.com

Job Description
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The Position: Bike Shop Service Manager

Position Summary:

The Service Manager owns and drives all facets of the service department including managing work order queue to maintain 48-hour turnaround, supervising service writing and technician staff, handling warranties, and overseeing the service writing and technician roles.

Essential Duties and Responsibilities

  • Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level
  • Motivate staff to keep repair times to a minimum while maintaining high quality standards
  • Create and monitor the daily repair schedule; enter work orders and monitor turnaround for team
  • Track and order service supplies and repair parts ?Ensure service policies and procedures are adhered to and operations are efficient and safe
  • Collaborate with the Store Manager to ensure the service department is operating at the highest level
  • Create and maintain relationships with staff and vendors
  • Encourage service staff to engage and create a positive atmosphere for customers and employees
  • Continually coach staff to improve customer service, maintenance techniques and sales skills
  • Develop and execute effective service and technical training plans to match individual employee needs
  • Identify and help develop future leaders within the Company
  • Follow Company selling process while upholding the vision, mission and values of Pedal Chic
  • Provide consistently great customer service and connects with customers on a personal level
  • Shares product knowledge and enthusiasm for bikes with customers
  • Recommend bikes and accessories based on individualized customer assessment; provide advice, recommended use and care of merchandise
  • Demonstrate proficiency with all Company processes and Pedal Chic POS procedures
  • Learn, understand and adhere to Company policy, programs, and standards
  • Prevent inventory shortages by understanding that product is extremely valuable and should be treated as cash
  • Partner with Store Manager to assist with labor costs and scheduling
  • Assist with receiving processes and building of new bikes
  • Open and close store
  • Support marketing function by using PC Marketing platform daily for social media posts
  • Partner with Owner and Store Manager monthly public relations events for Company; must host one event per month (class, education, ride, etc.)

Background/Experience

  • A minimum 3 years bike mechanic experience required
  • Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment to cycling
  • Solid understanding of bicycle repair and maintenance
  • Must have working knowledge of internet software usage and basic computer software
  • Must be available to work weekends (every Saturday and some Sundays)
  • Must have demonstrated leadership skills; ability to manage, inspire and lead a team
  • Excellent organizational and time management skills
  • Must be a people person.
  • Must be dependable, trustworthy, and meticulous.
  • Must demonstrate a sense of urgency.
  • Work well under pressure and meeting tight deadlines
  • self-motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment

Physical Requirements

  • Must be able to stand and walk for extended periods of time
  • Must be able to ride a bicycle for extended periods of time
  • bility to freely access all areas of the store including selling floor, stock area, and register area;
  • Ability to safely move or handle merchandise throughout the store generally weighing up to 50 pounds.


Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within:
Required to Relocate:
Willing to Travel:
Required Experience Required: 3-5 years


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