Gondola Concierge
Posted by One&Only Moonlight Basin on 10/18/2024
Job Basics
Industry Sector: Outdoor, Snow
Job Categories: Hospitality & Lodge Staff, Ski Resort - Adventure Park Staff
Company Type: Recreation
State: MT
City: Big Sky
Country: United States
Required Experience: 0 - 1 year
Contact Name: Matthew Jackson
Contact Phone: 406-930-3679
Job Type: Full Time
Salary: $17.68
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The Gondola Concierge is responsible to provide professional and customer focused service and to ensure memorable guest experiences. They will work closely with the Recreation & Leisure team to ensure One&Only service standards exceed the guest expectations. The Gondola Concierge assists guest in loading and unloading equipment onto the gondola. They act as a liaison when the guest arrives and departs from the ski lodge, providing up to date information and direction.
Key Duties and Responsibilities
- Transport guest’s ski and snowboard equipment from rental shop and storage to snow
- Load and unload ski and snowboard equipment on and off the gondola
- Provide guest with directions from gondola to key locations such as ski lifts, ski school and guest services
- Be knowledgeable regarding current ski conditions and other resort activities/ amenities to properly answer any guest questions
- Provide with up-to-date condition reports and recommendations
- Act as an ambassador to the public to provide information on One&Only offerings
- Properly store guest and owner equipment at end of day
- To assist with any other duties that are required by Recreation & Leisure management or another member of the Hotel management team.
- To continuously collect feedback from guests and report it back to the Management
Skills, Experience & Educational Requirements
- Previous guest service experience
- Excellent Communication skills
- Workplace training from within a high standard hotel environment
- Knowledge of Big Sky Resort terrain and offerings preferred
- Experience in 5*, upmarket resort would be an advantage but not a requirement
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
About One&Only Moonlight Basin
We are delighted to share news of the latest addition to the One&Only collection and our first resort in the United States: One&Only Moonlight Basin. Currently being crafted amid the frosted mountains of Montana, our floating designer spaces promise a wild sense of adventure.
RESORT OPENING SOON!
