Market Support Specialist

Posted by ROTOR America on 03/15/2024

Job Basics

Industry Sector: Bike

Job Categories: Account Executive/Rep, Customer Service, Ecommerce Management, Events, Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: UT

City: Salt Lake City

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Market Support Specialist

ROTOR Bike Components is looking for a Marketing Support Specialist to complete our Salt Lake City team. You will have the opportunity to connect marketing strategies for a global brand to sales initiatives on a national level as you support the Sales Manager in building ROTOR in North America. 

Amazing job opportunity for a CS specialist looking to make a move into marketing! 

Key Responsibilities: 

Build ROTOR brands through eComm & marketing support efforts

• Update & manage Shopify eComm presence & process orders. 
• Support D2C & B2B customers with friendly phone presence.
• Work with Director to coordinate communications campaigns: email, SMS, etc.
• Be a brand face & advocate at select industry shows & events, anything from a community shop night, to an international trade show. 
• Work with Director to organize & implement athlete & media plans, product placements.
• Be a team player as required in a small office: support inside sales, as needed. 

Key Skills

• 1-3 years working in the bike industry, preferably with a focus on customer service. Bonus if you’ve ridden power meters and/or oval rings.
• Bias toward action. Strategic thinker who understands their impact within a small team. 
• Mechanical aptitude to discuss basic bottom bracket interfaces/power meter features, etc.
• Excellent phone & in-person presentation skills.
• Self-motivated and highly organized, with the ability to work without close supervision.
• Tech savvy with experience in Microsoft Office applications, bonus with Creative Suite & SAP. 
• Flexibility to travel to events, as needed. Professional appearance. 
• Patience with difficult people. Ability to collaborate and be a team player. 
• Desire for the wearing of many hats; mental flexibility is in your nature. 

Be ready to talk about bikes a lot & work with a small team as ROTOR continues developing our brand in the North American market. Email letter of interest & resume to prestonhu@rotorbike.com

About ROTOR America

ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.