Customer Service Account Manager
Posted by Korkers Products on 04/14/2021
Job Basics
Industry Sector: Fishing
Job Categories: Customer Service
Company Type: Apparel/SoftGoods
State: OR
City: Portland
Country: United States
Required Experience: 1 - 3 years
Business Phone: 503-723-7100
Job Type: Full Time
Salary: $36-38,000/year
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Position Title: Customer Service Account Manager
Department: Sales
Reports to: Sales Director
Classification: Exempt
New/Replacement: Replace
Location: Portland, OR
Date: 4/14/2021
Korkers Core Values:
*Committed to the K – all in, all the time
*Innovate with purpose- consumer focused problem solving
*Entrepreneurial spirit- lean, mean, & agile (embrace the
underdog)
*No B.S.- honesty, integrity, accountability in
all that we do
*Determined Spirit – Never stop, never settle
Objective:
The Customer Service Account Manager operates in a sales support capacity with the intention of providing “WOW” customer service to Korkers customers and prospective customers.
Duties/Responsibilities include:
Customer Service
- Provide general customer service support to consumers & retail partners including: technical product information, order status detail, product availability, & general Korkers information.
- Receive & distribute inbound phone calls, emails, faxes to appropriate office personnel.
- Enter accurate & detailed notes and reminders in Korkers CRM Database.
- Enter & confirm
all orders within 24 hours of receipt, manage open orders to ensure timely
delivery and communicate any delays or backorders to Sales Manager.
Sales
Support
- Build relationships
through both outbound and inbound communication with accounts and consumers.
- Identify potential
add-on sales opportunities from inbound calls/requests and communicate
opportunities to Sales Manager.
- Enter accurate
& detailed notes/reminders in Korkers CRM Database.
- Provide regular
territory and account specific sales reporting.
- Work with Sales
team on seasonal direct mail and outbound phone blitz campaigns.
Specific job-oriented skills and
personal characteristics:
- People Person – You need to be able to charm the socks off just about everyone you meet. You’ll be fielding emails, phone calls, & social media requests from a variety of different types of customers & you’ll need to make a great impression right from the start.
- Systems Oriented – You’ll be involved in coordinating, organizing, and supporting our sales & marketing efforts working in variety of different software programs. This position requires someone who is extremely organized, able to multi-task, and excel in a fast paced environment.
- Self-Starter – We are a challenger brand & are looking for motivated, ambitious,
& creative people who take initiative & solve problems without constant
management.
- Tech Savvy – In addition to basic knowledge of Microsoft Applications- Word, Excel, Power Outlook, you’ll need to embrace and understand digital and social media marketing.
- Team Player – We need you to be ready and willing to help with all company sales and marketing initiatives at the drop of a hat. The right candidate for this job will be able to roll with the punches with a smile on their face!
Qualifications:
- Passion for fly fishing and/or active outdoor sports is
highly desirable.
- Minimum of 2 years of sales/customer service related
experience.
- Experience with CRM Database, Microsoft Office, and Excel is
required.
- Experience working in retail or consumer goods industries a
plus.
Physical demands:
- Work is
typically performed in normal office environment.
- Ability to
communicate via phone & email at high volumes.
- Light lifting
(under 50 lbs.) may be required periodically.
- Moderate
domestic travel in support of retail events, trade shows, etc. is
required.
