Axe Product Specialist
Posted by Grand Forest on 07/08/2023
Job Basics
Industry Sector: Outdoor
Job Categories: Business Opportunities, Customer Service, Ecommerce Management, Management - Product -Brand, Sales - Company Rep & Support
Company Type: Apparel/SoftGoods, HardGoods/Equipment
State: SC
City: Summerville
Country: United States
Required Experience: 3 - 5 years
Contact Name: Carrie Bovender
Business Phone: 843-875-0240
Job Type: Full Time
Salary: 50,000-60,000
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Axe Product Specialist
At Grand Forest we love Axes! Especially the Gränsfors Bruk heritage brand we represent. We are looking
for a Product Specialist who will share this passion with our customers.
Someone who is enthusiastic about outdoor life, appreciates high quality hand
tools and is an excellent team player would be a great fit. As a product
specialist, this employee will share an in-depth knowledge of the heritage
tools we represent, with passion! This is achieved by understanding the
complexities of the outdoor market and its customers. This employee will be
primarily focused on our Axe line while fully supporting our other outdoor
products.
Why work with us?
We are a vibrant, growing company and we love to keep moving in all directions. It is fun to work with a small group of passionate professionals where our moto is “Our dedicated group effort, built on loyalty, integrity and mutual respect enables us to live, laugh and grow”.
KEY RESPONSIBILITIES
Brand Awareness and Building
- Communicate with our customers about out products, both retail and dealers
- Successfully maintain current B2B accounts
- Research and facilitate the onboarding of new reseller accounts throughout the US
- Periodically attend trade specific shows to highlight the product and acquire new accounts
Customer Service
- Accurately process sales orders into company specific ERP system
- Inform, educate, and communicate with customers via online portal and phone inquiries
- Process returns and warranties
- Maintain inventory with accurate counting and storage
Tool maintenance, repair, and preservation
- Service customers and internal products with sharpening and rehandling of Axes
- Teach correct techniques of sharpening and rehandling
- Repair products as needed
Required Attributes
- Strong work ethic
- Team Player
- Passion for learning
- Detail oriented
- Adaptability
- Positive attitude
- Punctuality
Desired Qualifications
- Working knowledge of quality hand tools
- Exceptional customer service skills to include email, in-person and phone communication
- Organization and flexibility to maintain various tasks independently
- Excellent computer skills within the Microsoft Suite
- Aptitude to learn and retain detailed product knowledge
Benefits
Accrued Paid Time Off (PTO)
401K with company match
Medical, dental, vision, disability, life options
Job is based out of the Summerville SC location
Apply through OutdoorIndustryjobs.com or apply online at grandforest.us.
About Grand Forest
- US Distributor of Gränsfors Bruk Axes and Tove® Wrecking Bars
- US Distributor of Woolpower® Thermal Undergarments
- Manufacturer and Distributor of SwedePro™ Chain Saw Protective Apparel
