Customer Service Specialist

Posted by Linus Bike, Inc. on 07/24/2022

Job Basics

Industry Sector: Bike

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CA

City: Los Angeles

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $20-$22 per hour

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: Yes

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

A Venice bicycle company, seeks a Customer Service Specialist. Part time, Full Time work, Remote, or Office: $20-$22 per hour.

We create and distribute bicycles and accessories designed to transform the way you move around. At Linus we believe bicycles are the simple solution to some big problems, they improve our health and well being, they make our towns and cities more connected and livable, they heal our environment, and they add to collective joy of the world.

 

THE ROLE

The Customer Service Specialist at Linus works to aid and guide customers' and potential customers' as they join the Linus family and embark on their journey as Linus riders. As one of the "faces" of the company, you are passionate about the customer experience and strive to give world class service. You believe in the Linus brand and have an interest in learning about our products. You can de-escalate situations with tact and professionalism and maintain composure in tough situations. You focus on continuous improvement and professional growth. And above all you care about your customers, you sympathize with their frustrations and are committed to their ultimate happy resolution.

This position is hybrid remote with initial training and semi-monthly work in our Venice office. the Customer Service Specialist will:

• Learn our product line strengths, benefits, and be prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as product support.
• Provide a delightful, exceptional customer experience while handling inquiries from our customers via email, online chat, and phone calls, aligned with our core value to be people centric in everything we do
• Evaluate, process, and release orders related to customer inquiries Use knowledge of order workflows and products to assist customers accurately and timely
• Contribute to our content library by reporting questions and fixes not already documented
• Bring feedback from our customers to our leadership team.

The Customer Service Representative will aid with:

• Sales Support
• Product Support
• B2B Support

 

YOUR QUALIFICATIONS

• Demonstrated experience in contact center or retail customer service environment
• Experience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport, is highly preferred
• Excellent written communication skills with attention to detail (spelling, grammar) is required

 

About Linus Bike, Inc.

Linus 

A Venice CA bike company founded in 2007.  We design and distribute bikes and accessories to inspire to ride more and drive less. At Linus we believe bikes are the simple solution to some big problems- they improve our health and well being, make our towns and cities more connected and livable, they reduce carbon and noise pollution, and they add to the collective joy of the world.