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Director of Warehouse Operations & Distribution


Posted by HO Sports on 08/03/2022

Job Basics

Industry Sector: WaterSports

Job Categories: Warehouse

Company Type: Recreation

State: WA

City: Snoqualmie


Required Experience: 10+ years

Job Type: Full Time

Salary: 80k - 145k

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

The Director of Warehouse Operations & Distribution controls all aspects of a single, company-owned, multi-purpose warehouse including all retail/business-to-business and direct-to-consumer/eCommerce order fulfillment and value-added services, through a team of front-line supervisors and employees to ensure efficient use of resources, labor, materials, and equipment.

The Director will be involved in the day-to-day operation of an omni-channel warehouse and will be responsible for the delivery of seamless customer experiences across a variety of clients/customer procedures, metrics, and contracts. This may include, but is not limited to:

  • Order management
  • Order fulfillment
  • Value-added services
  • Quality control and returns management
  • Inventory control

The Director works closely with the executive team in handling cross-departmental management issues. He or she will also have P&L responsibility for the warehouse operation and a good grasp of how sound operational performance and tactics can have a direct impact on the overall financial success of all brands.

This is an “At Will” position and no contract is involved. The Company has the right to change the duties of this employee at any time.



  • The primary deliverable of this position is to optimize the fulfillment of orders from inception to delivery to the customer both domestic and international while delivering profitable operations and continuous improvement to the Company.
  • Provides direction, development, and leadership to all facility employees either directly or indirectly through operational       supervisors and lead personnel.
  • Oversees all daily operations of the distribution center

Inbound product receiving

  • Timely and accurate operation of all receiving functions
  • Perform all quality control steps per company requirements based on the manufacturer's track record
  • Ensure accurate and timely put away of receipts

Order picking and fulfillment both domestic and international

  • Coordination and execution of all customer order picking teams
  • Ensure cross-training of all customer picking teams

Picking replenishment

  • Timely replenishment of all forward pick locations from back-stock storage
  • Minimize out-of-stock positions during order picking

Order Packing/Outbound Shipping

  • Timely shipment of all outbound orders both domestic and international
  • Ensure all customer order compliance

Freight management & transportation coordination both domestic and international

  • Coordination of all LTL and small parcel carrier contracts, terms, and pricing
  • Monitor all freight-related pricing compliance and invoicing

Inventory control

  • Responsible for the overall accuracy of all inventories (product, packaging, and related materials)
  • Responsible for all cycle counts and physical inventories, discrepancy resolution, and adjustments

Value-added services and product returns

  • Coordinate all kitting and/or bundling customer requirements
  • Process all returns and repairs to good stock
  • Minimize product write-offs

Account management/customer service

  • Serve as final point-of-contact for customers
  • Coordinate all customer needs with appropriate warehouse teams

Additional Responsibilities

  • Creates and maintains an organized warehouse and adjusts the layout as needed
  • Ensures that all Company policies and procedures are followed and that all customer compliance guidelines are adhered to maintain the lowest levels of customer chargebacks possible
  • Establishes monthly/annual budgets for warehouse and distribution including warehouse personnel payroll and Capex for warehouse equipment, etc.
  • Strives to achieve all monthly shipping goals/budgets
  • Identifies cost savings for all aspects of the warehouse and distribution

The Director of Warehouse Operations & Distribution is not responsible for the following functions:

  • Building maintenance & security
  • Hardware & material handling equipment


  • Minimum of 10+ years in a distribution or warehousing environment in a leadership role
  • Bachelor’s Degree in business or equivalent experience in a related area
  • “Business-to-Consumer” (B2C) fulfillment experience
  • Multi-customer “Business-to-Business” (B2B) operational experience
  • Warehouse operational efficiency experience
  • Direct interaction with various warehouse/distribution technologies
  • Warehouse Management Software (WMS)
  • Electronic Data Interchange (EDI)
  • Transportation Management Software (TMS)
  • Radio Frequency (RF) devices
  • Working knowledge of budgets and financial statements



  • Founded in 1982 on the shores of Lake Sammamish, Washington State, HO Sports is the leading manufacturer of premium watersports equipment.
  • HO Sports designs and manufactures water skis, bindings, kneeboards, life jackets, wetsuits, inflatables, and more.
  • HO Sports has long been a pioneer in the watersports industry and a dominant force in the waterskiing circuit.
  • HO Sports logo has always been a symbol of quality craftsmanship and reliable, innovative designs - revolutionary products are the result of thousands of hours of research and development from the company’s innovative team of designers and athletes.
  • HO Sports promote living the lifestyle our companies participate in.




  • Team player and trust builder- with upper management and business partners at all levels of the organization
  • Self-confident yet flexible
  • Ability to adjust to all changes in a positive professional manner
  • High personal integrity and dependability
  • Total commitment to promises and completion of goals
  • “Can do” attitude
  • Natural curiosity
  • Desire to learn and absorb new things
  • Well-developed “listening” skills
  • Works with a sense of urgency as well as a sense of ownership, responsibility, and accountability
  • Well organized and strong attention to detail
  • A strategic and forward thinker who is comfortable dealing with day-to-day tactical necessities 

Technical Skills:

  • Familiarity with various WMS (Warehouse Management Software) modules
  • Microsoft Dynamics 365 is a plus
  • Proficient with the Microsoft Office suite of tools

Team Management:

  • Create a high-performance climate
  • Comfortable interacting with senior members of the management team
  • Publicly celebrate the achievement of key milestones; recognizes all who contributed
  • Build talent - sponsor people for challenging first-time assignments to prepare them for broader roles
  • Cross-train key personnel and functions
  • Delegate as appropriate to mentor staff
  • Establish and track departmental goals and objectives in support of corporate goals and
  • Cooperate with other managers and employees with courtesy and respect; promote and encourage teamwork among reporting employees

Communication Skills:

  • A natural leader with a nurturing and communicative style when interacting with all levels within the organization
  • Excellent communicator – formally and informally – both written and verbally
  • Ability to make the complex simple 

Business Management:

  • Justify operational investments with a compelling business case
  • Keep business objectives in mind when making resource and capital allocation decisions
  • Establishes management and financial reporting systems to track expenses and ensure that milestones and schedules are met
  • Budgeting, purchasing, expense tracking, and variance reporting
  • CAPEX development and tracking
  • Negotiate essential operations and shipping contracts and pricing arrangements



  • Ability to stand and walk for extended periods of time
  • The work environment consists of occasional extreme temperature shifts ranging from very cold to hot
  • Regular exposure to moving forklifts and other automated devices
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Type: Full-time

Required to re-locate

Only non-users of Tobacco and/or Nicotine will be considered

Pay: $80,000.00 - $145,000.00 per year


About HO Sports

Founded in 1982 on the shores of Lake Sammamish, WA, HO Sports is the leading manufacturer of premium watersports equipment. We continue to lead the trends in waterski, towable, lounge and paddle products. Since our inception, HO has long been a pioneer in the watersports industry and a dominant force in the waterskiing circuit. The HO Sports logo has always been a symbol for quality craftsmanship and reliable, innovative designs. These revolutionary products are the result of thousands of hours of research and development from our innovative team of designers and athletes. After almost 40 years, HO remains the brand of choice for water sports enthusiasts of every skill level in over 70 countries worldwide