The Outdoor Industry Jobs Marketplace

Customer Service Specialist


Posted by Astis on 08/05/2022

Job Basics

Industry Sector: Lifestyle, Outdoor, Snow

Job Categories: Customer Service

Company Type: Accessories, Apparel/SoftGoods

State: CO

City: Vail

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $52 - 58,000 DOE

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Astis, the iconic beaded suede mitten and glove company, recently relocated headquarters to the Vail Valley.  We are looking for a Customer Service Specialist to join our team.  This individual will provide a high level of service and support to our customers along with fulfilling and processing orders.  Looking for talent that understands and can adapt to changing responsibilities which come with a company experiencing rapid growth.  Multiple paths for advancement/growth within the company for the right candidate. 


If you love the outdoors, fashion, and working as a team this is the place for you!



·         Provide superior service to our dealer and end consumer customers

·         Assist in online sales orders and returns

·         Accurate order entry and shipment processing

·         Resolve customer warranty claims

·         Quality control production

·         Maintain accurate inventory

·         Execute a variety of projects and tasks that may be assigned

·         Attend trade-show events on behalf of the Company


Required Skills:

·         Proficient computer skills utilizing Microsoft Word and Excel

·         Customer service experience

·         Ability to multitask and work in a fast-paced environment

·         Work independently in a time sensitive environment

·         Strong organizational and communication skills

·         Eager to learn & take on responsibility

·         A passion for success with a positive and friendly attitude

·         Lift cartons up to 40 lbs


Additional Helpful Skills:

·         Web development

·         Graphic design

·         Creative design

·         Photography and editing

·         Apparel design and pattern making

·         Sewing

·         Retail

·         Sales



Customer Service Specialist is a full-time, year round position and will receive Medical Insurance, Generous PTO, Wellness Allowance, Employer Match IRA, and Product Discounts.  This is an in-house position located in our Vail Valley office.  The salary range is $52,000 - $58,000, DOE. 



Please submit cover letter and resume by email to

About Astis

Astis celebrates a time-honored approach to leather artistry with their iconic beaded suede mittens and gloves.  Astis handcrafts each individual pair and embraces the subtle differences as unique pieces of art.  As beautiful as they look, Astis are built to be worn. Astis was founded on the guiding principle of bringing you the best and most distinctive mitten for your winter adventures.