Customer Service Specialist

Posted by Garmont International North America on 02/06/2023

Job Basics

Industry Sector: Hunting/Shooting

Job Categories: Customer Service

Company Type: Apparel/SoftGoods

State: NH

City: Portsmouth

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Position Summary:

Looking for an experienced, motivated, and professional Customer Service Specialist, who has the desire and ability to work directly with retailers and consumers (wholesale and ecommerce).  Sales experience is a plus in addition to problem solving, time management, and a positive attitude.

Main Responsibilities:

• Handle inbound and outbound calls, emails, and conflict-resolution from multi-channeled contacts.
• Respond to customer inquiries and concerns. Troubleshoots issues and determines best path for resolution utilizing quality metrics established by management to provide a consistent customer service experience.
• Proactive, while communicates accurate information to the customer.
• Field incoming requests, emails about orders, products, warranty registrations, and website help.
• Ability to make decisions quickly, while focusing on the consumer experience from start to finish.
• Order entry/management within provided ERP.
• Manage, refund, adjust, and replace orders through various portals.
• Monitor and respond to reviews and questions on website and various sales channels.
• Compile and communicate user feedback to our internal team to help improve products.
• Achieves personal and team performance objectives and standards.
• Other activities as assigned.

Knowledge, Skills, & Abilities:

• English fluency required. Bilingual encouraged.
• Excellent communication and Customer Service skillset required.
• Must be comfortable with, or willing to learn software including, but not limited to: Microsoft Dynamics,
• Excellent written/verbal and follow-up/time management skills.
• Working knowledge of and skill in using MS Office – Word & Excel - required.
• Ability to adeptly multitask and prioritize as necessary with strong attention to detail.
• Must be open to coaching and constructive feedback to improve their own performance and to enhance the overall performance of the team.
• Ability to thrive in a fast-paced environment.
• Natural conversationalist with an outgoing & positive personality.
• Experience and passion for hiking, backpacking and/or climbing is a plus.

Education & Experience:

• Prior customer service experience in a high pace environment is preferred.
• Location: Portsmouth, NH
• Position Type: Full Time

About Garmont International North America

Founded in 1964 in northern Italy, GARMONT® has been a leading brand of outdoor footwear for over 50 years. In 2008, applying its expertise from the world of mountaineering and outdoor footwear, GARMONT entered the world of military footwear. It was the beginning of a great path of research and development which led to the creation of the GARMONT T8 tactical platform. Over ten years later, GARMONT is a consolidated player in the Tactical industry, whose products, materials and technologies are appreciated by military corps all over the world for the comfort and protection offered.