Customer Service Specialist

Posted by VanEssential on 05/18/2024

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: Accessories

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: 45000

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

CUSTOMER SERVICE SPECIALIST 

VanEssential is looking for a responsible team member to lead our customer service needs in our Boulder, CO location. We are a growing company in the van conversion industry that manufactures and distributes high-quality window covers and other van accessories direct to consumer and through our wholesale network. The ideal candidate will have excellent oral and written communication skills, ready to roll up their sleeves when work is needed and be able to ensure our customers are treated with care.

Responsibilities:

• Answer all phone calls and assist customers with their purchase decision or van compatibility questions
• Answer all email inquiries daily with a goal of having your inbox at zero by end of day
• Communicate order changes to the warehouse
• Help maintain and build new digital file organization systems inside the company
• Process returns and refunds in accordance with company policy, systems and procedures
• Provide support to visitors, customers, team members and any other customer service needs
• Organize and support customer and sales rep mailing including sales programs and product
• Attend internal and external meetings as requested
• Travel, attend and provide support at trade shows as requested
• Travel, attend and support field events as needed
• Help build out future FAQ and customer service ticket system

Applicants must possess:

• Be at least 21 years of age and possess a valid driver’s license
• Ability to lift up to 50 lbs
• Strong computer literacy with Apple products. Knowledge of ShipStation, Wix eCommerce platform, MS Office and Amazon Seller Central is a plus
• Be dependable with excellent time management and the ability to prioritize work with strong organizational skills and the ability to multitask. Able to work independently without supervision will be important
• Have or quickly develop a comprehensive knowledge of our product and the van industry. Being into the outdoors/living out of vans or having completed your own van conversion is helpful
• Be a driven and independent thinker with an attention to detail and work well with others with a positive and open mind
• Have a dedicated focus on the customer experience through phone calls and email communication

The benefits of working at VanEssential:

VanEssential operates based on a traditional 40-hour work week. However, the company respects team members’ personal lives and interests outside of the office. We encourage all team members to take advantage when it makes sense for a shorter work week to help achieve a better work/life balance so we aim to operate from 9 AM - 3 PM Monday through Friday and can be flexible based on seasonality. We love getting outdoors and not being at the office if we don’t have to. We will provide you with the tools to help you succeed and will invest in your personal and professional growth wherever possible. Benefits are available. We do trade events around the country (only fun ones) and some travel will be made available should you be interested.

Salary: $45,000

Location: Boulder, CO

BENIFETS: 

VanEssential offers all employees complimentary Medical, Dental, and Vision insurance, 401k, 3 weeks PTO, and the ability to participate in our company profit-sharing program annually. 

To Apply: www.vanessential.com/careers

About VanEssential

As a leading provider in the van industry, we proudly offer an unparalleled range of products tailored to meet the diverse needs of customers worldwide. With our customer-focused approach, we prioritize identifying and addressing gaps in the market. VanEssential is a vertical manufacturer, which means we maintain complete control over the production process, guaranteeing exceptional quality and attention to detail.