Sales Associate

Position Overview:

Core Responsibilities and Performance Measures:

• Greet customers with enthusiasm and utilize the sales process to understand a customer's needs and ascertain the right combination of products and services for the customer.
• Assist in the daily operations of the store, including opening store, performing sales closing procedures, restocking, cleaning, organizing, and merchandising.
• Maintain knowledge of current products, industry trends, sales and promotions, and policies regarding payments and exchanges.
• Become an expert on all brands and services that Absolute Bikes offers.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Answer customer queries regarding the local area, riding conditions, and anything else riding/trail related. Conduct consultative interviews with customers interested in purchasing or demoing mountain bikes. Help make appropriate product selections based on riding style, experience, and goals.
• Provide one-of-a-kind customer service through a positive attitude and direct, detailed interaction with customers.
• Assist in managing the general info email account by interacting with customers to ascertain their needs and guiding them to the products and services that best suit their needs/wants.
• Focus on exceeding customer expectations and sales goals.
• Contribute to shop culture and promote team camaraderie.
• Assist with bike demo program; prepare and setup demo bikes, deliver next-level service to demo clients, provide guidance to customers participating in demo program.
• Other duties as needed/assigned.

Qualifications:

• Previous experience as a retail sales associate (bicycle industry preferred).
• Mountain biking experience required. Gravel/adventure cycling experience a plus.
• Ability to work in a team environment committed to providing an excellent sales and customer service experience.
• Ability to maintain open and positive relations with customers and coworkers.
• Ability to determine solutions for customers – consultative sales approach.
• Knowledge of bikes and bike-related products.
• Excellent verbal and written communication skills.
• Basic computer, social media, and business administration skills.
• Strong interest in further developing bike industry skills and knowledge.
• A proactive and positive attitude.
• A passion for riding!

Working Conditions:

• Absolute Bikes is located in the Central Rocky Mountains of Colorado and is a very seasonal/tourism-based business. The schedule for employees can often be flexible during the shoulder seasons, but a full-time status is mandatory during the months of May, June, July, August, and September.

Pay Range:

• $18-$25/hr

Benefits:

• Competitive pay based on experience.
• Flexible shoulder season hours.
• Annual ski pass – eligible with a full summer season of work and following season commitment. 
• Annual shop bike – eligible after the first 6 months of employment. Shop bike selection will be approved by Owner/Manager. Shop bikes are returned to Absolute Bikes by Sept 30 every season.
• Employee purchase on items available through Absolute Bikes’ business partners/brands.
• Discounts through partnered local businesses.
• Singletrack right out the back door!