Bicycle Service Manager

As the Service Manager, you will serve as the operational leader for our store's Service Center, assuming ultimate accountability for all decisions pertaining to workflow, mechanic staffing, and KPIs to ensure optimal customer experiences. You will function as the primary service advisor, seamlessly integrating sales and service.

This role demands exceptional communication and leadership skills to effectively motivate and guide your colleagues. Your responsibilities will encompass team training, customer engagement to recommend appropriate services, cost management, service order organization, departmental cleanliness and efficiency maintenance, as well as proactive oversight in bike assembly and delivery to the sales floor.

Additionally, being situated in close proximity to an extensive network of trails and a vibrant cycling community, you'll have unparalleled access to the outdoors and opportunities to immerse yourself in the cycling culture, further enriching your professional experience.

• An enthusiastic and proactive approach, dedicated to assisting every customer in finding their ideal solutions
• Exceptional hospitality, characterized by warmth, approachability, attentive listening, and a determination to assist customers even during challenging and busy periods
• Strong leadership abilities, capable of inspiring and nurturing the growth of future leaders
• Effective planning skills, ensuring readiness and anticipation of the shop's requirements
• Over three years of experience in bicycle service center operations
• A steadfast dedication to providing top-tier experiences for every customer

Salary: $55-75,000/year or $26.00 - $36.00 per hour

Benefits:

• Discount on products we sell
• Competitive hourly and full year salary
• Pro deals through most brands we carry
• Paid Volunteer Time Off
• Paid Sick Time
• 401k Match
• Relocation bonus