Lead E-Bike Mechanic

We are Seattle’s first full-service subscription ebike service built to cater to individuals and families' unique transportation needs. We offer ebike subscriptions at an affordable price that include maintenance, repairs, insurance, and roadside assistance as well as the whole gamut of accessories for those looking to be car-free while cruising around Seattle. We couldn’t leave out that we’re the first group in the US to partner with Tern - one of the best e-cargo bike companies in the world!

Wombi believes that ebikes are not only fun, but they are also the future of affordable and sustainable travel. Since launching Summer 2023 in Los Angeles, we have quickly gained popularity for our commitment to innovation, eco-friendliness, and customer satisfaction. Our mission is to make Seattle one of the most bikeable cities in the US, so we’ve prioritized making biking accessible, convenient, and fun! Above all, we're committed to revolutionizing urban mobility by encouraging smarter, greener, and more enjoyable travel options for everyone.

The role

• Oversee the diagnosis and repair of mechanical and electrical issues in our e-bike fleet.
• Enforce and improve quality standards and processes to enhance the overall reliability and performance of our e-bikes. Implement Bike Quality Control (QC) processes, checklists, and Standards.
• Operating Procedures (SOPs) for both scheduled and unscheduled maintenance. Develop and maintain SOPs for Stage 1 and Stage 2 builds. Regularly review and update quality standards and processes to align with industry best practices.
• Develop and maintain a preventative maintenance schedule to ensure ongoing fleet reliability and safety. Set minimum miles for servicing intervals to optimize the lifespan and quality of the bikes and ride experience.
• Handle inventory of parts and supplies, ensuring adequate supply levels to meet demand. Manage stock levels of wear/consumable spare parts such as chains, fluids, and brake pads.
• Provide exceptional customer service by responding to repair requests promptly and professionally. Ensure all test ride bikes give customers the best first impression of the brand.
• Safely operate a van to assist with transporting Wombi bikes within the local market when needed. Operate a pallet jack and/or push cart on a recurring basis for efficient movement of bikes.
• Manage and train a team of mechanics to ensure consistent and high-quality repairs. Conduct training sessions to enhance the team's skills and knowledge.
• Special Projects as assigned

Your background

• A valid driver’s license with a clean driving record 
• High School Diploma or equivalent
• Minimum of 3 years of experience in bicycle or e-bike maintenance, with a focus on diagnostics and repairs.
• Prior experience in a leadership or supervisory role is advantageous.
• Attention to detail and commitment to quality workmanship. 
• Excellent communication and customer service skills

What we offer:

• Innovation at the Core: Join a team that thrives on innovation. We embrace creativity and encourage out-of-the-box thinking to revolutionize the way people experience urban transportation.
• Positive Impact: Be part of something meaningful. By joining Wombi, you contribute to a sustainable future, promoting eco-friendly commuting alternatives and reducing our carbon footprint.
• Growth Opportunities: Grow with us. As a fast-growing startup, we offer unparalleled opportunities for career development. Take on new challenges, learn, and advance your career in an environment that values your professional aspirations.
• Fun Zone! Work doesn't have to be dull. We believe in creating a fun and vibrant workplace where you can enjoy what you do and build meaningful connections with your colleagues.
• .. and of course Employer Sponsored (and contributed) Healthcare & generous Paid Time Off!