Store Manager (E-Bike)

We are Seattle’s first full-service subscription ebike service built to cater to individuals and families' unique transportation needs. We offer ebike subscriptions at an affordable price that include maintenance, repairs, insurance, and roadside assistance as well as the whole gamut of accessories for those looking to be car-free while cruising around Seattle. We couldn’t leave out that we’re the first group in the US to partner with Tern - one of the best e-cargo bike companies in the world!

Wombi believes that ebikes are not only fun, but they are also the future of affordable and sustainable travel. Since launching Summer 2023 in Los Angeles, we have quickly gained popularity for our commitment to innovation, eco-friendliness, and customer satisfaction. Our mission is to make Seattle one of the most bikeable cities in the US, so we’ve prioritized making biking accessible, convenient, and fun! Above all, we're committed to revolutionizing urban mobility by encouraging smarter, greener, and more enjoyable travel options for everyone.

The role

• Lead and manage all aspects of daily operations, including retail operations, fleet management, maintenance, and logistics. Enhance at-home/on-the-road customer experiences through effective store operations management
• In partnership with the leadership team, develop and implement strategic business and financial plans to achieve business objectives and revenue targets; manage for overall health of Seattle Shop including but not limited to standard P&L line items: sales, labor and inventory management, budgeting adherence, and overall profitability
• Build and lead a high-performing team fostering a culture of collaboration, innovation, and excellence.
• Oversee the workshop operations, ensuring all e-bikes are properly maintained and repaired. Work with the Lead mechanic the team of mechanics are performing to standards and delivering timely and efficient servicing of e-bikes. Maintain accurate records of repairs, maintenance schedules, and inventory of parts. Implement and uphold safety standards within the workshop.
• Establish and maintain strong relationships with key stakeholders, including vendors, partners, and regulatory bodies. Develop partnership strategy and programs to drive community engagement and customer growth 
• Implement and monitor operational processes & systems to optimize efficiency and scalability.
• Ensure a seamless and positive customer experience, addressing feedback and resolving issues promptly.
• Stay abreast of industry trends, competitive landscape, and emerging opportunities.
• Special projects as needed

Your background

• Bachelor’s Degree in Business Administration, Operations Management, or related field
• Minimum of 3-5 years of progressive leadership experience in operations, preferably in a start-up environment
• Proven track record of successfully scaling operations and driving business growth

What we offer:

• Innovation at the Core: Join a team that thrives on innovation. We embrace creativity and encourage out-of-the-box thinking to revolutionize the way people experience urban transportation.
• Positive Impact: Be part of something meaningful. By joining Wombi, you contribute to a sustainable future, promoting eco-friendly commuting alternatives and reducing our carbon footprint.
• Growth Opportunities: Grow with us. As a fast-growing startup, we offer unparalleled opportunities for career development. Take on new challenges, learn, and advance your career in an environment that values your professional aspirations.
• Fun Zone! Work doesn't have to be dull. We believe in creating a fun and vibrant workplace where you can enjoy what you do and build meaningful connections with your colleagues.
• .. and of course Employer Sponsored (and contributed) Healthcare & generous Paid Time Off!