Customer Care/Dealer Support Representative

Posted by Kent Outdoors on 07/18/2024

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: Recreation

State: WA

City: Snoqualmie

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

HO Sports Company, Inc. is based in Snoqualmie, WA has become the premier water sports company by designing, manufacturing, distributing and servicing innovative and reliable products which are the brand of choice from the novice to the most proficient water sports enthusiast. Are you a sports enthusiast? Do you love the water? Do you love talking to customers and sharing your interest?  Do you love working in a team environment? If yes, come be part of the HO Sports team!!!

Your Impact

We are currently looking for a dynamic Customer Care/Dealer Support Representative to help take our Customer Service department to new heights. This position will work closely with our sales, warranty, production, shipping & administrative departments, to ensure the highest levels of satisfaction to our customers are achieved.  In addition, the CCR will be the point of contact for all customers/dealers with questions and concerns. Your responsibilities will include sale generation, managing in bound calls in a high-volume call environment which focuses on superior customer service, providing prompt problem resolution with customer accounts, email/fax order management, and data input into current system.

What You’ll Do

• Take incoming calls and provide sales support to customers/dealers
• Outgoing calls to customers/dealers – Inside Sales
• Sales Order entry, order tracking, order returns, and general administration & reporting
• Provide excellent follow up with customers/dealers through either phone, email, and/or fax in a timely manner
• Provide clear explanations & instructions in a manner that is understandable. 
• Ability to problem solve

What You’ve Accomplished

• 1-2 years of Customer Service Experience 
• Outdoor Retail Sales experience preferred
• Upbeat, positive attitude, team player
• Ability to provide EXCEPTIONAL customer service
• Ability to work well in a team environment
• Strong attention to detail & accuracy
• Strong multi-tasking skills
• Working knowledge of MS Office products
• Schedule Flexibility is preferred
• Typing at least 50 WPM
• Self-motivated/Independent worker
• Excellent communication/organization skills
• Punctual/Ethical
• High School Diploma or equivalent required
• Must be able to pass a background check & drug test

About Kent Outdoors

For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pursuit of adventure. Still holding true to these roots, Kent Outdoors continues to produce the world's most innovative and reliable equipment, allowing consumers in-field to push through boundaries, both on land, and in the water. Join us on our journey to discover the next great adventure