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Customer Service & Marketing Coordinator

 

Posted by ROTOR America on 09/05/2024


Job Basics

Industry Sector: Bike

Job Categories: Account Executive/Rep, Customer Service, Ecommerce Management, Sales - Inside - Product & Reservations, Social Media - Digital Marketing

Company Type: HardGoods/Equipment

State: UT

City: Salt Lake City

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: 38,000-42,000

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Customer Service / Marketing Coordinator

This position supports both bike shops & digital marketing efforts with a small team in Salt Lake City, UT. If you are competent on a Shopify platform &/or ERP softwares (like SAP,) and can answer questions on the fly for shop customers & end-users alike, this is the job for you!

Customer Service

  • Provide general customer service support to consumers & retail partners, including: technical product information, order status detail, product availability, & general ROTOR information.
  • Receive & distribute inbound customer contacts to appropriate office personnel.
  • Enter, confirm & ship all orders with urgency, manage open sales orders to ensure timely delivery and communicate any delays or backorders to Sales Manager to determine best course of action.

Marketing

  • Work with Director on building out news pages for internally managed eComm site.
  • Update eComm site info in Shopify on an ongoing basis.
  • Coordinate with designer on email concepts & visuals.
  • Periodically attend industry events like Sea Otter or the MADE Hand Built Show.

Key Skills

  • 1+ years working in the bike industry, preferably with a focus on customer service.
  • Mechanical aptitude to discuss basic bottom bracket interfaces/power meter features, etc.
  • Excellent phone & in-person presentation skills.
  • Self-motivated and highly organized, with the ability to work without close supervision.
  • Tech savvy with experience in Microsoft Office applications, bonus with Creative Suite & SAP.
  • Flexibility to travel to events, as needed. Professional appearance.
  • Patience with difficult people. Ability to collaborate and be a team player.
  • Desire for the wearing of many hats; mental flexibility is in your nature.
  • A love of riding all manner of bikes and talking bike-nerd with other bike nerds!

About ROTOR America

ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.