Customer Service Representative

Posted by Pinarello US Inc. on 01/22/2025

Job Basics

Industry Sector: Bike

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: NC

City: Charlotte

Country: United States

Required Experience: 0 - 1 year

Job Type: Full Time

Salary: $38k - $46K

Required to Relocate:

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Pinarello is seeking a full-time Customer Service Representative to help alongside our sales team with customer assistance and communications. This position will interface daily with dealers, consumers, and coworkers in the USA as an integral function of our business operations. The candidate needs to be detail-oriented, timely, motivated, knowledgeable about bikes, and customer-centric.

RESPONSIBILITIES: 

• Manage all inbound inquiries from customers and consumers through Pinarello’s various systems:
• Zendesk ticketing and communications
• Direct phone line
• Pinarello website product registration
• B2B and Accounts receivable system
• Occasionally social media
• Liaise between inside sales team, warehouse and warranty team for items to be passed and handled by these departments
• Provide knowledgeable and insightful answers to highlight what makes the brand unique to encourage product sales
• Periodically travel to attend events and represent the brand. This may include driving company vans with materials to such events
• Periodically help in the warehouse with unloading and shipping of inbound containers of Pinarello product 

SKILLS: 

• Strong communication and interpersonal skills
• General knowledge of bicycles, parts and service 
• Time management skills and ability to prioritize

JOB REQUIREMENTS: 

• High School Diploma (Undergraduate Degree preferred)
• Valid driver’s license with clean driving record
• Proficient in Microsoft office
• Ability to lift 50 pounds 

Compensation: Base pay range is $38K - $46K 

The position will be in person, based in the Charlotte, North Carolina. The position will report into the Head of Sales and Marketing.  

Pinarello US offers comprehensive health benefits, 401K matching and flexible time off. Full time employees who have been at the company for longer than 3 months are eligible for a Pinarello bike loan for the duration of their employment.  

About Pinarello US Inc.

Pinarello was born out of one man’s passion for racing. As a rider, Giovanni Pinarello was known for winning the Maglia Nera at the Giro d’Italia, but as a frame-builder his name became synonymous with the Maglia Rosa and the Maillot Jaune, with cycling’s greatest champions, with victory.

Some of the most iconic moments in cycling history happened on a bike bearing his name, and today Pinarello is the epitome of success, leading when others follow.

Giovanni took a small shop in Treviso and changed the cycling world, pushing the boundaries, doing what others thought impossible. His objective was simple: To make the world’s best bikes. And seven decades on, Fausto Pinarello continues his father’s legacy the only way that Pinarello knows how – by winning.

Pinarello holds the record for the most Tour de France victories; 15. We've also won the Giro d'Italia 8 times and the Vuelta Espana 7, meaning we're proud to say we are the most successful cycling manufacturer in history.