Outdoor Industry Jobs, Bicycle Industry Jobs, Ski and Winter Sports Jobs
The Outdoor Industry Jobs Marketplace
Outdoor Industry B2B
#
Home Resources About Us Contact Site Map Newsletter   Help
                                 
#
 
Sign In
My Profile
My Account Info
My Favorite Jobs
My Resumes
Search Jobs Now!
Company Profiles

Full-Time Jobs
Part Time/Seasonal Jobs
Telecommute Jobs
Senior-Level Jobs
Independent Rep Positions
    Jobs Last Updated
Today
Past 7 days
Past 30 days
Anytime
    USA State or
Canadian Province
Alabama
Alaska
Alberta
Arizona
Arkansas
British Columbia
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Manitoba
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Brunswick
New Hampshire
New Jersey
New Mexico
New York
Newfoundland
North Carolina
North Dakota
Nova Scotia
Ohio
Oklahoma
Ontario
Oregon
Pennsylvania
Prince Edward Isle
Quebec
Rhode Island
Saskatchewan
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
    Country
    Job Categories
Account Executive
Customer Service
Design - Accessories
Design - Apparel
Design - Engineer
Design - Graphic
Design - Product
Design - Web
Editorial-Video-Photo
Education - Outdoor
Events
Finance
Guide
Instructor
Management
Management - Executive
Management - Product
Management - Sales
Management - Team
Manufacturing
Marketing
Merchandising
Operations
Outdoor Education
Production - Apparel
Public Relations
Retail - Management
Retail - Mechanic
Retail - Sales
Sales - Company Rep
Sales - Inside
Social Media
Warehouse
    Jobs By Company
365 Cycles
Aetrex Worldwide, Inc.
Alpine Hut Inc.
American Outdoor Brands Corporation
Arizona Outback Adventures
Backcountry Edge.
Beeline Bikes
Big Ring Cycles
BioLite Inc.
Carmel Clay Parks & Recreation
Columbia Sportswear Company
Confidential Company
Danzeisen & Quigley
Deuter USA, Inc.
Down River Equipment
DPS Skis
Dr Martens Airwaire International Ltd
Easton
Elevation Cycles LLC
Elevation Outdoors Magazine
Evergreen Mountain Sports
evo
Far Bank Enterprises
Folsom Bike
Future Motion Inc. (Onewheel)
Global Rescue
Granite Gear
Green Mountain Sports
Hawke Sport Optics
Helly Hansen
JD High Country Outfitters
Kind Bikes and Skis
Klean Kanteen
Kokatat, Inc.
Lems Shoes
Marmot Aspen
Marmot Mountain LLC
Musa Helmet LLC
Neptune Mountaineering
Next Adventure
Outdoor Sports Center
Outdoor Ventures Groups LLC
PEARL iZUMi
Potomac Paddlesports
Rhino-Rack USA, LLC.
Sidas Technologies, NA
Sitka Gear
Spyderco
The Bicycle Outfitter
The Pros Closet
Tru Tri Sports
Velofix Tucson
Whittaker Mountaineering
Wilderness Exchange
 
Marmot+%7C+ExOfficio
Job Title: Dealer Service Rep
Industry Sector: Action, Fishing, Fitness, Hunting/Shooting, Other, Outdoor, Snow
Job Categories: Sales - Inside

 Contact Information
 
Company Name: Marmot | ExOfficio
  Address: 5789 State Farm Dr., Ste 100
Rohnert Park, CA 94928
United States
  Company Phone: 707-544-4590
Web Site: http://www.marmot.com, www.exofficio.com

Job Description
Share |


The Position: Dealer Service Rep

Are you ready to embark on your next adventure?

If you love adventure and exploration, great gear and apparel, and being around people who share your passions for travel and the outdoors, you’ll be in good company at ExOfficio and Marmot. Most importantly, we are down-to-earth individuals who are committed to our communities and sustainability in all that we do, without sacrificing performance, innovation, or quality.

Among the perks of joining our team are a complimentary on-site gym with towel service and fitness classes, regular volunteer opportunities, daily food trucks, a product loaner program to enhance your next adventure (tents, sleeping bags, backpacks), and a generous discount on our gear and apparel. We also believe in celebrating success together whether it be through employee/family gatherings, life events, summer BBQs, or softball leagues. To put it simply, we enjoy life.

So grab your backpack and explore an opportunity with us today!

Dealer Service Rep

 
The Dealer Services Representative is responsible for effectively processing and monitoring all inquiries and sales orders for assigned territory(s), as well as product orders received by telephone, mail, email or fax from customers, outside sales representatives, retail store accounts and/or special accounts, such as for government, military, uniforms and shareholders. This position monitors order deadlines, special requirements, and sales rep/account associations wherever possible to ensure maximum opportunity for all to reach sales goals by performing the following duties.


Responsibilities
  • Manages and edits orders received for price and availability, style/color accuracy, and shipping within specific timelines. 
  • Computes correct pricing, availability, ship date, discounts, and estimated shipping charges and communicates this information back to retailers/sales reps as needed. 
  • Accurately enters new orders and manages existing orders to effectively drive sales, minimize any financial impact both internally and externally and allow for smooth daily transactions.
  • Answers direct customer and incoming dealer service calls and retrieves messages from voice mail, e-mail, and fax requests for product orders. 
  • Answers questions about product technical features, availability and other information.
  • Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer. 
  • Recommends purchase of additional merchandise based on knowledge of complete product lines, features, functionality and intended style combinations.
  • Follows up on orders to ensure delivery by specified dates, utilizing MS Excel spreadsheet system to monitor timely arrivals. 
  • Communicates with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Resolves customer product order problems such as style or color exchange, credit hold accounts, refused orders and status of customer issues following current policies and procedures.
  • Forwards non-routine complaints to manager.
  • Records and/or files copies of orders received in the dealer files according to rep firm accounts or company name.
  • Applies tactical problem solving skills on a regular basis to ensure a smooth-running operation.
  • Actively manages professional development.

Qualifications
  • University or four-year college degree in Business, Marketing or equivalent experience
  • A minimum of 1-3 years of experience in consumer products and customer service experience in the active-outdoor industries, with responsibility for order tracking, problem resolution and customer interface
  • Experience in retail or inside sales is preferred
  • Practical knowledge of related functions including production, wholesale sales, merchandising, inventory planning and distribution is preferred
  • Practical knowledge of product application and functionality is preferred
  • Proficiency in all Microsoft Office programs; Intermediate Microsoft Excel skills required
  • Knowledge of SAP, 10-Key operation and order entry system preferred
  • Strong customer service orientation
  • Ability to work in a fast paced and evolving environment
  • Ability to communicate clearly both verbally and in writing (email)
  • Strong analytical and computational skills
  • Ability to manage and lead change
  • Flexible nature with the ability to react quickly and sometimes creatively to business needs
  • Ability to exercise good judgment in resolving problems, work planning and organization
  • Excellent organizational skills and ability to manage multiple projects
  • Team player
  • A passion for the Outdoor Industry and Travel / Adventure a plus

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Jostens, Marmot, ExOfficio, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play.

 
Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.


Job Location: Rohnert Park, CA
Country: United States
Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within: No preference
Required to Relocate:
Willing to Travel:
Required Experience Required: None

Job Application Web Site: https://careers.newellbrands.com/us/en/job/NEBRUS98/Dealer-Service-Representative-Marmot-and-ExOfficio

Apply for this job    Back to search    Add to favorites

New Search:
 
© 2018 www.outdoorindustryjobs.com. All rights reserved.

Site Map   |   Home   |   JobSeeker Sign In   |   Employer Sign In   |   About Us   |   Contact Us   |   Help
Career Tools   |   Outdoor Industry Resources   |   Bicycle Industry Resources   |   Snow Sport Industry Resources  
  Privacy Policy | OutdoorIndustryB2B.com